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Computers in the Workplace


Computers are important in most fields of work. Accessing the Internet or using e-mail was the most frequently reported task for the 77 million employees who used computers at work in October 2003 (Most Common Uses for Computers at Work : The Economics Daily : U.S. Bureau of Labor Statistics, 2005). In my job field which is telecommunication we us computers several times a day.So, I just wanted to share how much computers have an impact in my field. I can't remember one day where I have not used a computer at work. My job relies heavily on being computer literate, there is not one job function that can be done without a computer. Whether it's sending emails or using computers for troubleshooting network issues on the cable plant.There are different programs you will have to learn in order to get through your day.

The computers we use have programs that make everything much easier because everything is so compact together. On the field technician side of telecommunication, we use laptops and tablets because of mobility. On the customer service side, they use PC's which stays in the office. It’s important to be computer illiterate in telecommunications because you must know how to send emails, use excel, and Microsoft word. We also have different training on topics such as cybersecurity and "how to" topics.

I started in telecommunications 15 years ago, and I can see the progression of using computers. When I first started, we had Nextel chirp phones, and progressed from there to iPhone and laptops. We used to go out of town for training, but now we use Microsoft teams on our laptops which is like Zoom. I believe that telecommunication is a unpredictable field, so I really can’t think of how it is going to be in the next 10 years. I think there will be more unique ways of troubleshooting customer issues as well as communicating with them. As of right now, customers can go online and chat with a customer service representative.I think it could get to point where Virtual Reality is use.

References
Most common uses for computers at work : The Economics Daily : U.S. Bureau of Labor Statistics. (2005, September 2). https://www.bls.gov/opub/ted/2005/aug/wk5/art05.htm

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